Abbott Medical Optics

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Abbott Medical Optics

About AMO

Customer Service

For Customer Support, call (877) AMO-4-LIFE or contact us online.

For Equipment Technical Support, call (800) 511-0911.

For more service details, visit our Services Portal


Service Agreement

Service Agreement

As is the case with medicine, in business, prevention is better than cure. Regular inspection and preventive maintenance of your medical devices prolongs the life of your investment and ensures reliable performance and regulatory compliance. To provide you the security of support and maintenance coverage for your AMO Cataract equipment, we offer service plans that fit your business needs and budget. These plans provide the following services and benefits during your contract term:

  • Regular scheduled preventive maintenance
  • Reduced total cost of ownership by minimizing downtime and maximizing utilization
  • Predictable maintenance costs for more accurate service budgeting
  • Software updates and component retrofits for optimized performance
  • Service contract customers may be eligible for multiple system or multiple year discounts

Our AMOadvantage Total Advantage Service Agreement* includes:

  • Fixed annual service cost regardless of the number or severity of repairs
  • Pre-scheduled periodic preventive maintenance as per equipment specifications
  • Unlimited phone and on-site calls
  • All parts, labor, and travel expenses during the Term of the contract

Our AMOadvantage Value Advantage Service Agreement* includes:

  • All parts, labor, and travel expenses required for annual pre-scheduled periodic preventive maintenance as per requirement
  • All labor and travel for reactive service calls during the Term of the contract
  • Unlimited phone and on-site calls

We are committed to exceeding your expectations by providing superior service experiences. An AMO service contract allows us to provide you with the highest level of service we can offer along with the long-term benefits associated with being an AMO customer.

* All service plans presented are specific to the United States. Service plans available in other countries may have variations. Please contact your regional representative below to get additional details for your area.

If you are interested in purchasing a first time or renewal service contract, your warranty is about to expire, or for additional information on Service Agreements, please contact:

United States Region

European Region
00353 1 643 6266 or 00353 1 643 6167

Asia Pacific Region
+65 6517 8059

Contact AMO

For general inquiries and to provide customer feedback, please contact us online.

For technical support in the US or Canada, call (800) 511-0911.

For additional Global Customer Service contacts, please use our Service Contact Center.

*This is only intended to provide a summary of AMO’s service offering. The actual terms and conditions of any service plan will be determined pursuant to the written agreement between the customer and AMO.