Abbott Medical Optics

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Abbott Medical Optics

About AMO

Customer Service

For Customer Support, call (877) AMO-4-LIFE or contact us online.

For Equipment Technical Support, call (800) 511-0911.

For more service details, visit our Services Portal




Global Equipment Education

The AMO Global Equipment Education department is committed to designing, developing and implementing training programs for our customers on all AMO product equipment platforms. The knowledge, experience and expertise of the Global Equipment Education team spans across all platforms and maintains continuous training and education in the field. Our promise is to commit to providing the highest quality of training to our customers that is consistent across all continents and platforms. All our facilities have state-of-the-art training equipment that provides you with a combination of classroom and hands-on training on our femto lasers, excimer lasers, aberrometers and our phaco products.

AMO Global Equipment Education does not provide training to independent service organizations or to contracted individuals. The training programs in this package are only available to AMO approved distributors/customers and full-time employees of the Abbott organization*.

AMO Global Equipment Education Training Programs are designed to provide the Field Service Engineers or Support Engineers with the knowledge, and skills necessary to properly install and maintain AMO equipment. You receive world-class instruction from a world-class organization and staff with over 129 years of experience (collectively) working in the Ophthalmic Medical Device field.

All our training and certification courses include theory with ample hands-on lab and system-troubleshooting time. The courses will provide all necessary installation, maintenance (PM) activities, applicable hardware, software, system adjustments and alignments. Each topic is supported with state-of-the-art labs designed to reinforce the theory covered. Your knowledge and skills are again reinforced and evaluated with practical exercises, troubleshooting events, daily interactive discussions, and comprehensive exams.

AMO Global Equipment Education will provide you with the following course materials where applicable:

  • Service Manual (soft copy)
  • Training Manual(s)
  • Student Reference Materials (soft copy)
  • Service Documentation
  • Upon completion the student receives a Certificate of Completion and a Certification ID card (where applicable).

*We offer training to various AMO customers including the following (but not limited to): AMO Field Service Engineers; Authorized AMO Corporate accounts; Authorized AMO Distributors; Government (Field Service Engineers, Technicians and/or Bio-Meds); Authorized AMO Mobile Laser access providers and technicians.